Some conflict in business is natural and can create a healthy atmosphere for the exchange of ideas and opinions. However, when conflict begins to damage productivity and output, it needs to be identified and addressed. Types of conflict vary widely based on many factors making every conflict unique. Effective communications in these situations is critical.
First speak with individual staff members who are involved in the conflict or impacted by it. In these discussions focus on the impact the conflict is having; this makes the conversation objective and resolution oriented and not personal. Once the conflict has been evaluated and actions have been identified to reach resolution, communicate quickly and concisely to everyone in the "sphere of conflict". People need to know that the conflict has been detrimental and must be resolved with change.
These communications need to be based on knowledge of the circumstances, critical thinking that clarifies the issue and identifies actions, and most importantly, make everyone aware that the conflict is being resolved and is over. Move on.
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